This Privacy Policy explains how Suttlesolution Media LLC (“we,” “us”) collects, uses, and shares information when you use TrueARV (the “Service”). By using the Service you agree to this Policy.
1. Information we collect
- Account information — your email address, phone number (if you provide one for text reports), and password (stored hashed by our authentication provider).
- Usage information — the property addresses you search, the reports you generate, and your plan and report counts.
- Payment information — handled by Stripe. We do not store your full card number; we receive limited billing details and subscription status from Stripe.
- Technical information — standard log and session data (such as IP address and device/browser info) used to operate and secure the Service.
2. How we use information
To provide and improve the Service; generate reports; authenticate you and secure accounts; process subscriptions and billing; send transactional messages (including text reports you request); prevent abuse and fraud; and comply with law.
3. Service providers we share with
We share information with vendors that help us run the Service, under their terms and only as needed:
- Property data — our property-data provider (to fetch records, comparable sales, valuations, and rent estimates for addresses you search).
- Supabase — authentication, database, and report storage.
- Stripe — payments and subscription management.
- Twilio — phone verification and text (SMS/WhatsApp) reports.
- OpenAI — generating the plain-language narrative summary (no valuation figures are produced by AI).
- Cloudflare — bot/abuse protection (CAPTCHA) at sign-up.
- Vercel — hosting.
We do not sell your personal information. We may disclose information if required by law or to protect our rights, users, or the public.
4. Text messages (SMS / WhatsApp)
If you provide a phone number and verify it, you consent to receive text messages related to the Service, including reports you request. Message and data rates may apply. You can opt out at any time by replying STOP; you can remove your number in your account.
5. Cookies and sessions
We use strictly necessary cookies to keep you signed in and to operate the Service. We do not use third-party advertising cookies.
6. Data retention
We keep account and report data for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Cached third-party property data is retained only for limited windows consistent with our providers’ terms and then refreshed or purged.
7. Security
We use reasonable technical and organizational measures to protect information, including encryption in transit, row-level access controls, and server-side handling of API keys. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices and rights
You may access or update your account information, request deletion of your account and associated data, and opt out of non-essential messages. Depending on your state, you may have additional rights (such as access or deletion). To make a request, contact us below.
9. Children
The Service is for adults (18+) and is not directed to children. We do not knowingly collect information from anyone under 18.
10. Changes
We may update this Policy; we will post changes here with an updated date. Continued use after changes means you accept the updated Policy.
11. Contact
Privacy questions or requests: support@truearv.app. See also our Terms of Service.