These Terms of Service (“Terms”) are a binding agreement between you and Suttlesolution Media LLC (“Suttlesolution,” “we,” “us”), governing your use of TrueARV and any related websites, apps, and services (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. What TrueARV is
TrueARV generates estimated property valuations (after-repair value, comparable-sales analysis, max allowable offer, rehab and deal math, rent and cap-rate estimates, and comparative market analyses) from third-party and user-supplied data. The Service is an informational tool for real estate investors and agents. It is not an appraisal, a broker price opinion, a guarantee of value, or financial, legal, tax, or investment advice.
2. Eligibility and your account
You must be at least 18 and able to form a binding contract. You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current. You may not share, sell, or transfer your account.
3. Subscriptions, billing, and renewal
The Service offers a free tier and paid monthly subscriptions (currently Starter and Pro), with report limits per plan. Paid plans are billed in advance through our payment processor, Stripe, and automatically renew each month until canceled. By subscribing you authorize recurring charges to your payment method. We may change plans, prices, or limits on prospective notice; changes take effect at your next renewal. You are responsible for any taxes.
4. Cancellation and refunds
You may cancel anytime; your paid access continues until the end of the current billing period, after which it does not renew. Fees already paid are non-refundable, and we do not provide prorated or partial refunds, except where required by law. See our Refund Policy for details.
5. Acceptable use
You agree not to: (a) scrape, crawl, or bulk-extract data from the Service; (b) resell, sublicense, or redistribute the Service or access to it; (c) reverse engineer or interfere with the Service; (d) use it to violate any law; or (e) use it in a way that infringes others’ rights.
6. Reports and the underlying data (no resale of raw data)
Subject to these Terms, you may use reports you generate for your own business and may share an individual report with your own clients or counterparties in the ordinary course of a transaction. You may not re-export, resell, redistribute, or build a competing product from the underlying property data, comparable-sales records, or model outputs that populate the reports. The underlying data is licensed to us by third parties and remains subject to their terms.
7. Estimates only — accuracy disclaimer
Estimates only — not a certified appraisal, valuation, or investment advice. Figures are probabilistic and based on third-party and user-supplied data that has not been independently verified. Property attributes may be inaccurate where public records omit recent modifications. Verify condition and scope on-site before making any offer. You are solely responsible for your investment, pricing, and offer decisions.
8. Fair Housing
You agree to use the Service in full compliance with the federal Fair Housing Act and all applicable fair-housing and anti-discrimination laws. You may not use the Service, its outputs, or any data to discriminate in the sale, rental, financing, valuation, or marketing of housing on the basis of race, color, religion, sex, disability, familial status, national origin, or any other protected class.
9. Intellectual property
The Service, including its software, valuation engine, design, and content (excluding third-party data and your inputs), is owned by Suttlesolution and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service per these Terms. You retain rights to the addresses and inputs you provide and grant us a license to process them to operate the Service.
10. Third-party data and services
The Service relies on third-party providers (including property-data and mapping providers, payment, messaging, authentication, and hosting vendors). We do not control and are not responsible for third-party data accuracy or availability, and third-party terms may apply to your use.
11. Disclaimer of warranties
THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ANY VALUATION, ESTIMATE, OR RESULT IS ACCURATE, COMPLETE, OR RELIABLE.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUTTLESOLUTION WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOST PROFITS, LOST DATA, OR LOSSES ARISING FROM INVESTMENT, PRICING, OR OFFER DECISIONS. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, AND IN NO EVENT WILL IT EXCEED FIVE HUNDRED U.S. DOLLARS ($500). Some jurisdictions do not allow certain limitations; some may not apply to you.
13. Indemnification
You will indemnify and hold harmless Suttlesolution and its members and personnel from any claims, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any law or third-party right.
14. Dispute resolution — binding arbitration and class-action waiver
Please read this section carefully; it affects your rights. Except for small-claims matters, any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Greenville County, South Carolina. You and Suttlesolution waive the right to a jury trial and the right to participate in a class, collective, or representative action. If this waiver is found unenforceable, the remainder of this section still applies.
15. Governing law and venue
These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-laws rules. For any matter not subject to arbitration, the exclusive venue is the state and federal courts located in Greenville County, South Carolina.
16. Changes; termination
We may update these Terms; material changes will be posted here with an updated date and, where appropriate, notice to you. Continued use after changes means you accept them. We may suspend or terminate access for violation of these Terms or to comply with law.
17. Contact
Questions about these Terms: support@truearv.app.