This policy explains billing, cancellation, and refunds for TrueARV subscriptions, operated by Suttlesolution Media LLC. It is part of our Terms of Service.
1. Subscriptions and billing
Paid plans (Starter and Pro) are monthly subscriptions billed in advance through Stripe. Each plan renews automatically every month until you cancel. Your report allowance resets at the start of each billing period.
2. Cancel anytime
You can cancel your subscription at any time from your account. When you cancel, your plan remains active until the end of the current billing period, and you keep access to your reports through that date. After that, the subscription does not renew and you move to the free tier.
3. No refunds
Payments are non-refundable. We do not provide refunds or prorated credits for partial billing periods, unused reports, or the time remaining after you cancel, except where a refund is required by applicable law. Canceling stops future charges; it does not refund the current period.
4. Free tier
The free tier includes a limited number of reports at no charge and requires no payment method. No refunds apply because no payment is made.
5. Failed or disputed payments
If a renewal payment fails, we may retry it and may suspend paid access until payment succeeds. If you believe you were charged in error, contact us before initiating a chargeback so we can help resolve it quickly.
6. Price changes
We may change plan prices or limits on prospective notice. Changes take effect at your next renewal; continuing your subscription after a change means you accept the new price.
7. Contact
Billing questions: support@truearv.app.